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Refund Policy – SA Catering and Event Decor

At SA Catering and Event Decor, we are committed to providing quality service and customer satisfaction. Please read our refund policy carefully before confirming your booking.

Booking & Deposits

  • A deposit is required to secure all bookings.

  • Deposits are non-refundable once the booking has been confirmed and preparations have started.

Cancellation Policy
 

  • Cancellations made 14 days or more before the event may qualify for a partial refund, excluding the deposit and any costs already incurred.

  • Cancellations made 7 days or less before the event are non-refundable due to preparation, staffing, and supplier commitments.

Refund Eligibility
 

Refunds may only be considered under the following circumstances:

  • Failure by SA Catering and Event Decor to provide agreed services.

  • Major service issues directly caused by our company.

  • Duplicate or incorrect payments.

No Refunds
 

Refunds will not be issued for:

  • Change of mind after booking confirmation.

  • Reduction in guest numbers after final confirmation.

  • Delays or disruptions caused by weather, load shedding, venue issues, or circumstances beyond our control.

  • Unused services or products during the event.
     

Event Changes
 

  • Date changes are subject to availability.

  • Additional charges may apply for last-minute changes.

Refund Processing
 

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be made using the original payment method where possible.
     

Contact Us

For any questions regarding refunds or cancellations, please contact:

SA Catering and Event Decor
Phone: 
Email: 

We appreciate your support and look forward to making your event special.

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